Protection of Personal Information Statement
This Privacy Statement applies to all individuals interacting with Flick Services Group (PTY) Ltd, including website visitors, clients, suppliers, contractors, and other business partners. It explains how Flick Services Group collects, uses, stores, shares, and protects Personal Information (PI) in compliance with the Protection of Personal Information Act (POPIA) and the Promotion of Access to Information Act (PAIA).
1. Collection of Personal Information
Flick Services Group collects PI directly from you and, where lawful and reasonable, from third parties or publicly available sources. This includes but is not limited to:
- Names, contact details, ID/passport numbers, financial information
- Browsing behaviour (via cookies), device identifiers, IP addresses
- Employment or contractual details, depending on your interaction with us
2. Use of Cookies and Online Tracking
Our websites may use cookies and similar technologies to improve user experience, analyse traffic, and personalise content. Cookies help us remember your preferences and understand how our websites are used.
You may manage your cookie preferences when visiting our website or via your browser settings. Declining cookies will not deny access to the site but may affect functionality.
3. Lawful Basis for Processing
Flick Services Group processes PI based on at least one of the following legal grounds:
- Your consent
- Performance of a contract
- Legal or regulatory obligations
- Legitimate interests pursued by Flick Services Group or a third party
- As otherwise permitted under applicable law
4. Purpose for Processing
We process personal information for:
- Contracting with clients and suppliers
- Delivering services and conducting transactions
- Billing and payment administration
- Managing employment and recruitment
- Ensuring compliance with legal obligations
- Security and access control
- Internal audits, reporting, and training
- Marketing (with consent)
5. Disclosure of Personal Information
We may disclose your PI to:
- Trusted third-party service providers
- Regulators, auditors, legal authorities
- Contractual partners and subsidiaries
All disclosures are subject to strict confidentiality and lawful processing agreements. Cross-border transfers are safeguarded under Section 72 of POPIA.
6. Security Safeguards
We implement appropriate technical and organizational measures to protect PI against loss, theft, and unauthorized access, including:
- Information Security & Cyber Security Policies
- Access controls, encryption, and incident response procedures
- Ongoing employee POPIA training
7. Retention of Personal Information
Flick Services Group retains personal information only as long as necessary for its purpose or as required by:
- Law or regulation
- Contractual obligations
- Flick Services Group’s Records Retention Policy
Information no longer required is securely destroyed or anonymized.
8. Direct Marketing
We may send you marketing communications if:
- You have provided consent, or
- You are an existing client, and it relates to similar products or services
You may opt out of marketing at any time using the unsubscribe link or by contacting us.
9. Your Rights Under POPIA and PAIA
You have the right to:
- Access your personal information held by Flick Services Group
- Submit a request for access using PAIA Form 2
- Request correction, deletion, or destruction of inaccurate or unnecessary data
- Object to processing or withdraw consent
- Request details of third parties with whom your data has been shared
10. Contact Information
Deputy Information Officer
Email: popi@tsebo.com
Tel: (0)11 4415300
Address: Tsebo, Office Park, 85 Protea Road, Chistlehurston, South Africa
11. Lodging a Complaint
If you believe your data rights have been violated, you may contact:
Information Regulator (South Africa)
Woodmead North Office Park, 54 Maxwell Drive, Johannesburg
Email: enquiries@inforegulator.org.za
Tel: 010 023 5200
